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Health Literacy

Course Name: Health Literacy
Course Number: Pending Approval from TDI
Provider Name: ComedyCE.com LLC
Provider Number: 37719
CE Credits: 1 hour

 

Course Overview

Some insurance agents believe that their job is done as soon as the employer decides which plan or plans to offer the employees. In this course, we’ll argue that that step is just the beginning of the agent’s job. Once a plan has been selected, the agent has a responsibility to thoroughly explain the health plan(s) to the company’s employees and ensure that they understand why they need health insurance coverage and, once enrolled, how to access their benefits. Without that education, employees may opt out and those consumers who do enroll may not know what services are covered or, more importantly, which ones are not. As a result, they could end up using their plan incorrectly or, even worse, not using it at all, leading to big and unnecessary out-of-pocket costs or worsening medical conditions that could have been treated early.

This is complicated by the fact that a big percentage of the population has difficulty navigating the health care system. The purpose of this course is to inform agents about a problem that they may not have realized existed – health literacy – and then arm them with tools that they can use to help their clients understand a growing number of benefits options.